KYC Policy

It constitute our Know Your Customer (KYC) Policy

At Winexch, safe, secure, and compliance to international standards is one of our greatest objectives. Our Know Your Customer (KYC) Policy is meant to identify and prevent potentially fraudulent behavior and protect all our users from scams and fraudulent betting.

In order to use our services, you shall be bound to this KYC Policy contained herein by Letter of Undertakings.

Why KYC Is Important

  • Preventing Fraud: Preventing identity theft in that its verifies that the various users in the accounts are real and not fake people just intending on fraudulent activities.
  • Compliance with Regulations: Compliance with current legislation including AML policies for fighting against money laundering.
  • Protecting Users: Protects your account and your money from being used by someone else.

KYC Verification Is Required When

KYC verification may be required in the following cases:

  • This is most especially applicable when establishing an account in Winexch.
  • And mainly, the results derived from Analyzing Account Activity, before executing a deposit or withdrawal transaction.
  • When there is Seen fraudulent or otherwise misleading accounts activity.

KYC verification documents

To complete the KYC process, users must provide the following documents:

1. Proof of Identity

A valid government-issued ID, such as:

  • Passport
  • Driver’s License
  • National ID Card

2. Proof of Address

Utility bill, bank statement or an official government issued document which displays your name and address not more than 3 months old.

3. Others Documents (if any)

Examples of payment method confirmation include pictures of the transaction or identification of the card as belonging to the user.

How to Submit KYC Documents

  • If you are a winexch user you should ensure that you have logged in to your account.
  • Go to KYC Verification option in the profile tab.
  • Make sure copies of the documents produced and uploaded are clear and easily legible.
  • Send the documents for a review.

Your entry will be reviewed by our team in 24–72 hours, and we shall communicate to you on the verification outcome.

Privacy and Security

That being the case, it gives us immense value to ensure maximized and unconditional personal information safety. All documents and data submitted during the KYC process are: 

  • Encrypted: Primarily to enhance security of transmission and storage and to reduce instances of fraud and forgery.
  • Confidential: Our systems require that only the right people get access to your information.
  • Compliant: When done per GDPR and other data protection laws.

Frequently Asked Questions or FAQs

  1. When it comes to KYC verification why do I have to go through it?

KYC verification is required to sustain a safe and compliant environment, as well as to let us protect your assets and purge scammers.

  1. Where does KYC take place?

The verification process usually ranges from 24–72 hours depending withthe authenticity of the documents presented.

  1. What if my documents are not approved?

In case your documents in turn are considered and rejected, you will be given a reason through an email. You are able to submit documents that have been corrected or additional documents.

  1. Are all of my details protected?

Of course, your data is secure through encryption and remains very confidential to ensure your privacy is well protected.

Non-Compliance with KYC

Failure to complete the KYC process may result in: 

  • Prohibition of immunization deposits and withdrawals.
  • Temporary or permanent disablement of your account.
  • Individual legal actions for identified fraudulent activities or non-compliance with the regulations.

Contact Us

If you have any questions or need assistance with the KYC process, please contact our support team:

Email: support@winexch.org

To that end, your compliance with this KYC policy contributes towards the development of a safer, more secure and compliant site for all the users. We appreciate your patronage, and consider yourself fortunate to provide you service as your number one bet companion to Winexch.